Privacy Policy | Headlight Repair Shop USA

Who we are

This website, headlightrepairshopusa.com, is operated by Headlight Repair Shop USA (“we”, “us”). It offers mail-in headlight repair: you request a quote, send the headlight and it is repaired and shipped back to you.

If you have a question about this policy or about your information, email [email protected] or send it through our quote request form and say that it is a privacy request.

Information we collect

When you fill in the quote request form, we collect the information you choose to give us:

Your name and email address.
Your phone number, if you provide it, and whether you agree to be called or texted about your request.
Your vehicle’s year, make and model.
What is wrong with the headlight, which side it is on, and any details you add.
The photos you upload.
Whether you are contacting us as a business, and the language you prefer.

When you visit the website, our hosting provider may automatically process technical information such as your IP address, browser type and the pages you request. This is needed to deliver the website and protect it from misuse.

How we use your information

To prepare your repair quote and answer your questions.
To contact you about your request by email, and by phone or text only if you agreed to it.
To arrange the shipping, repair and return of your headlight if you go ahead.
To keep records of the request and the repair, and to meet legal obligations.
To keep the website working and secure.

We use your photos only to see the headlight and its damage for your quote and repair.

Who we share it with

When you send the form, Headlight Repair Shop USA receives your request and photos and stores them securely. To prepare your quote and carry out the repair, we share them with an independent repair shop, which uses your information only for that purpose.

The form uses Cloudflare Turnstile to block spam. Turnstile processes technical information from your browser for that check.

We also use service providers that help us run the website and handle messages, such as hosting, form processing and email delivery. They process information on our behalf.

If you go ahead with a repair, the shipping carrier receives the details needed to deliver your package. We may also disclose information when the law requires it.

Cookies and tracking

This website does not use advertising or analytics cookies, and it does not let other companies track your activity across websites. If that changes, we will update this policy before it happens.

We measure visits with Umami, a privacy-friendly analytics tool that does not use cookies and does not identify you. It records anonymous data such as the pages viewed, the referring site, the type of device and browser, the country, and whether a quote request was sent.

Some browsers send a “Do Not Track” signal. Because this website does not track visitors across websites, it does not change how it works when it receives that signal.

How long we keep it

We keep your request and photos for as long as we need them to handle your quote and repair, and to meet legal obligations.

Your choices

You can ask to see, correct or delete the information you sent us. Email [email protected] or use the quote request form and tell us what you need. Depending on the state where you live, you may have other privacy rights under state law; you can use the same form to make a request.

If you agreed to calls or texts, you can withdraw that consent at any time, for example by replying STOP to a text message or by telling us through the form.

Security

We use reasonable measures to protect the information you send. No website or internet transmission is completely secure, so we cannot promise that information will never be accessed without permission.

Children

This website is not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

If we change this policy, we will publish the new version on this page and update the effective date at the top.